|
FREQUENTLY
ASKED QUESTIONS
If your question is not addressed on this
page please e-mail us at info@livewwwires.com
Select from below to jump to questions
about:
Shipping
Making a purchase &
Using the Shopping Cart
Return policy
Privacy policy
About the Missing Kit
Technical requirements
View
your shopping basket
SHIPPING
Q: What are the shipping
charges for the Missing Kit?
LiveWires offers a flat-rate price of CDN$5 per Family Kit anywhere
in Canada, and CDN$10 for the Workshop Kit.
Q: Do you ship internationally?
We can ship the Missing kit anywhere in the world. Customers in North
America may use our online shopping system. International customers
should contact us at info@livewwwires.com.
Q: When will you ship my order?
After receiving an order, we will ship your kit to you within 24-48
hours. Orders received on the weekend will generally be shipped on Monday.
You will receive an email from us confirming your order has been shipped.
Q: How long will it take to get
to me?
NOTE: Please allow 4 weeks for delivery
of the Workshop Kit. The Family Kit is currently available for immediate
delivery.
Orders within Vancouver: next business day
Orders within BC: approximately 1 - 2 business days
Orders elsewhere within Canada: approximately 2 - 7 business days
Orders outside Nth. America: contact
us
return to top | view
shopping basket
MAKING A PURCHASE
Q: How do I order a product online?
It is easy to make an order. Choose between
the two Kit types, and click 'BUY NOW' on any items you wish to purchase.
This will take you to product page which asks to input the quantity
of Kits that wish to purchase. Click on 'ADD TO BASKET' to add that
selection to your shopping basket. You can now 'CHECKOUT' or continue
browsing. When you are ready, click on 'VIEW SHOPPING BASKET' to make
sure everything is there then 'CHECKOUT'. You will be asked for a few
details that we need to be able to satisfy the order like your billing
address, delivery address, shipping type and payment details. We accept
Visa and Mastercard. Press 'CONTINUE' between each screen. After entering
your credit card number, press the 'CONTINUE' just once and wait for
the number to be validated. This may take a few seconds. Make sure not
to press the 'CONTINUE' button again. Once you have verification you're
done! You Missing Kit is on its way!
Q: Why is it when I click 'Add
to basket' and I look in the basket, nothing has been added?
There are a couple of possibilities:
1. You left an item in your shopping cart for more
than 30 minutes. Our system automatically empties carts that have been
left unused.
2. In order to remember the items in your shopping
basket while you are exploring our website, your browser uses 'cookies'
to store this information. 'Cookies,' if you don't know, are small files
that websites can place into your browser in order to temporaily saves
bits of information while you're browsing. LiveWires uses cookies when
you are in our shopping area so that things you place into your shopping
cart will be saved while you shop. Sometimes your browser's security
can be set too high and it will block informational 'cookies' from getting
to your computer.
Internet Explorer users may need to lower the security level that has
been set in your browser. Go to your Internet Options, select the Cookies
or Security Setting (depending on whether you are on PC or Mac) and
reduce the setting to something 'less secure' or to 'Always Accept'
cookies. This setting still protects you from malicious 3rd-party cookies
but it allows our cookie to be added into your browser. You can set
it back afterwards, if you want. Relaunch your browser and go to www.LiveWires.com
again.
Some AOL, WebTV and Home.com users may have problems
as these companies use multiple transparent proxy servers which don't
work well with some shopping carts. Please contact
us by phone or e-mail to order from us if you are having these problems.
Q: What methods of payment do
you accept?
We accept Visa and Mastercard. You can
also purchase the Missing Kit by mail. Download our PDF form. Print
this form out and send it along with a certified check or money order
to the address on the form. Click here for forms and mail-in purchasing details.
Q: Is it safe to use
my credit card on your website?
Yes! Your credit card order is securely processed by PSiGate. Secure
Sockets Layer (SSL) is a protocol developed by Netscape® and used
by PSiGate to provide secure transmission of private information being
sent over the Internet. SSL uses public and private key pairs to prevent
data from being compromised while in transit over the Internet.
Once you have entered something into your basket, the
checkout process is completely secured: look at the status bar
at the bottom of your browser window you will see either a lock
symbol or URLs starting with 'https://' which indicates our site
is secure. (NOTE: Some older browsers, like Netscape 4.x, do
not display the 'lock' symbol when in a site that uses frames,
like this site. These pages are secure; the browser just isn't
indicating it correctly.)
Q: What currencies do you accept?
LiveWires offers both Canadian and American customers the ability to
shop in their own home currencies. Just click on the country of choice
when you enter the shopping area and all prices will be displayed (and
subsequently charged on your credit card) in your currency.
return to top | view
shopping basket
RETURN POLICY
Q: What is your return
policy?
LiveWires warrants that MISSING CD-ROMs are free from defects
for 90 days from the date of shipping. This warranty is only
applicable if such failure is not a result of an accident, abuse
or misapplication. If a CD-ROM is found to be defective during
this 90 day period, return it to LiveWires.
Note: LiveWires is not responsible if a non-defective
CD-ROM fails to perform on your computer equipment. For more information,
please see the system requirements
or e-mail LiveWires at info@livewwwires.com
return to top | view
shopping basket
PRIVACY POLICY
Q: What is your privacy
policy?
When you submit your order, LiveWires Design Ltd. asks for some
personal information along so that we can contact you in the
event your kit is misdirected. LiveWires guarantees that your
personal information will never be sold or passed on to a third
party for use in mailing lists, surveys or for other purposes.
We oppose SPAM and have no interest in furthering this problem.
return to top | view
shopping basket
ABOUT THE
MISSING KIT
Q: Would my 15 year
old benefit from the Missing game?
The game was designed for children
11 - 14, but many parents have told us that their 15-year-olds
benefited much. It depends on the maturity of the child.
Q: Does the game expose
children to sexually explicit content?
The challenge of Missing is to
communicate the danger that a predator poses - without using
materials that are frightening or sexually explicit. To do this,
the Missing team worked with thirteen specialists: teachers,
guidance counsellors, and police officers. These professionals
vetted all images and video sequences.
The roles of the abused children were played
by child actors. Two of the images show children with bruises,
looking very unhappy. One image shows a teenage girl in a halter
top, holding up her hands to ward the predator away. These images
communicate the fear that a predator instills in children, without
detailing the exact nature of the abuse.
Q: Why do some adults
find the game difficult to play?
This generations of children cut
its teeth on computer games. They are very good players, so if
the game were not challenging it would not hold their interest.
Parents who are unaccustomed to computer games may find it difficult
to win the game, which is why the answers are on the back page
of the Parent Teacher Guide. We also supply a training manual
in the Teacher's office on this website.
Q: How long does it
take to play the game?
The game is on two discs. The first
part of the game takes about 60 minutes, the second part about
90 minutes. There are two endings to the game. In one case Zack
is rescued and in the other the police continue to search for
him. The training materials on the Electronic Guide disc explain
how to work with children in both cases.
Once children have won the game, they know
the solution. However, many children choose to play the game
a second time for the fun of it. On four separate occasions this
has become a problem in schools because the kids refused to leave
the computer lab after school let out. We do not have a solution
for this problem!
Q: Is Missing just a
game, or is it designed to be an educational experience between
adults and children?
Missing is NOT just a game. It
is a learning experience designed to be shared by facilitators
and children. In the Internet Safety Centre on this website,
we illustrate how teachers, police officers and parents can use
the game to open a conversation on Internet safety with children.
Q: How long are the
workshops?
The Electronic Guide disc contains
three hour-long workshops for adults. However, the video and
discussion groups are flexible and can be altered to fit your
needs.
Q: I'm an adult and
hate playing games. Do I have to play it in order to be involved
in the program?
No! A complete overview of the
game is included in the printed Guide for Parents and Teachers.
A slide show with an overview of the plot is available on the
Electronic Guide disc. So any adult can participate in the program
without playing the game.
return to top | view
shopping basket
TECHNICAL
REQUIREMENTS
Q: Does the Missing
CD-ROM game work on PC and Macintosh?
Yes, the game works on both platforms. Please see the technical
requirements below to see if your computer is properly configured:
MACINTOSH
* MacOS 8.1 or later
* 64MB RAM recommended
* 604 PowerPC (200MHz or better) - iMac or G3 is best
* Quicktime 4 installed (included on MISSING CD)
* 800 x 600 resolution in thousands of colors (millions is best)
* sound on or external speakers attached
WINDOWS (or compatible)
PC
* Microsoft Windows 95 or later
* 64MB RAM recommended
* AMD/Pentium (120 MHz or better) - Pentium III is best
* a graphics card with at least 2MB RAM onboard
* Quicktime 4 installed (included on MISSING CD)
* 800 x 600 resolution in 16-bit (65536) color or higher
* DirectX 6 or newer (DirectX 6 supplied on MISSING CD)
* 16-bit sound card installed (Sound Blaster 16 compatible supporting
DirectX with speakers on)
return to top | view
shopping basket
|